Last Updated: 9 December 2022

Introduction

Welcome to Optiqhost.com (“Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at Optiqhost.com (together or individually “Service”) operated by Optiqhost.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledged that you have read and understood the Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing [email protected] so we can try to find a solution. These terms apply to all visitors, users and others who wish to access or use the service.

 Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing [email protected]

 Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that:

  1. you have the legal right to use any card(s) or other payment methods in connection with any Purchase; and that
  2. the information you supply to us is true, correct and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Subscriptions

Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles will be set depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Optiqhost cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting [email protected] customer support team.

A valid payment method is required to process the payment for your subscription. You shall provide Optiqhost with accurate and complete billing information that may include but is not limited to full name, address, state, postal or zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorize Optiqhost to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur or be overdue for any reason, Optiqhost reserves the right to terminate your access to the Service with immediate effect.

Free Trial

Optiqhost does not provide a free trial at the moment.

Fee Changes

Optiqhost, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Optiqhost will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

Refunds

Optiqhost does not provide refunds for early termination. We do provide refunds in the case of a wrong spec subscription where the refund will be provided in the form of account credit which can be used to pay for your monthly subscription or a new subscription.

Error Reporting and Feedback

You may provide us either directly at [email protected] or via third-party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that:

  1. you shall not retain, acquire or assert any intellectual property right or other rights, title or interest in or to the Feedback
  2. Company may have developed ideas similar to the Feedback
  3. Feedback does not contain confidential information or proprietary information from you or any third party, and
  4. Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

 Termination

If you wish to terminate your account, you may request service cancellation via the customer portal. The system will try to capture payment if there’s no service cancellation request available.

Service Level Agreement

We guarantee that our network, data centre, and power will be functioning 99% of the time on any given month, with the following exceptions:

  • Any period prior to the problem being reported by you to our support team.
  • Scheduled maintenance windows and emergency maintenance windows.
  • Planned migrations.
  • Server shutdown due to account suspension.
  • Factors outside our control, such as force majeure events, failure of our upstream providers or your ISP.
  • Software running within your virtual servers.
  • Actions of third parties, such as server compromises, denial of service attacks and viruses.
  • User activity errors.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

By email: [email protected]